Privacy Policy

About this policy

Supreme Dental Tours respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can see or correct it.

We are based in Rotorua, New Zealand, and follow the New Zealand Privacy Act 2020. By using our website or our services, you agree to us handling your information as described here.

What we collect and why

We only collect information we need to help plan your dental trip. Most of it comes directly from you, through our website, by email, phone or WhatsApp, or in person.

- Contact details: your name, email, phone number and home town, when you send an enquiry or book a chat.

- Dental and health information: your dental concerns, X-rays, treatment history, and relevant medical conditions and medications, when you ask for a treatment estimate or go ahead with treatment.

- Travel details: passport details, travel dates, flights, accommodation preferences, and dietary or mobility needs, when you book a package or hosted tour.

- Payment records: invoices and payment confirmations for our concierge services. You pay East Rose Dental directly for your dental treatment, and we never receive or store your card details.

- Website information: pages visited and device or browser type, collected through cookies by our website provider, Wix.

If someone else gives us information about you, such as a partner booking for you both, or the clinic sending us your treatment plan, we will let you know what we have and why.

We use your information to reply to your enquiry and arrange your free initial chat; get a treatment estimate and book appointments with East Rose Dental; arrange accommodation, transfers, tours and, for hosted tours, flights and visa applications; support you during your stay and follow up once you are home; keep business and tax records; and improve our services.

We will only send you news or offers if you have agreed to it, and you can unsubscribe at any time. We do not sell your information.

Sharing, security and your rights

We only share what each provider needs to look after you:

- East Rose Dental in Ho Chi Minh City, Vietnam, receives your contact, dental and health information so they can assess you and provide treatment.

- Travel providers (hotels, transport companies, airlines, tour operators and visa services) receive the travel details needed for your booking.

- Our service providers, including Wix (our website and forms), our email and WhatsApp services, and our accountant.

- Others where the law requires it, or to prevent a serious threat to your health or safety.

Sending information overseas: your treatment takes place in Vietnam, so we need to send your information there. Some of our online service providers may also store information outside New Zealand. Vietnam's privacy laws may not protect your information in the same way as the New Zealand Privacy Act. Before we send your dental or health information to East Rose Dental, we will ask for your permission and confirm you understand this. If you would rather not share certain information, please talk to us first.

Keeping it safe: we store your information in password-protected accounts and devices, and only people who need it to help you can see it. We keep it only as long as we need it for your trip and follow-up, or as long as the law requires (for example, 7 years for tax records), and then securely delete it. If a privacy breach is likely to cause you serious harm, we will tell you and the Office of the Privacy Commissioner as soon as we can.

Your rights: you can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. Email Info@supremedentaltours.com and we will reply within 20 working days, at no charge. If you have a concern, please contact us first so we can put it right. If you are not satisfied, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

Changes to this policy: we may update this policy from time to time. The latest version will always be on this page.

Last updated: October 2026